I’ve been going to this dealership for years and expected that loyalty to mean something. It didn’t.Last night my car broke down and they were my first call. They gave me their towing company and instructed me to have the car brought in. I did exactly that. This morning, I was told they can’t even look at my car for three weeks—despite having directed me to tow it there in the first place. No urgency. No accountability. No concern that I now have to pay to tow the car again. The irony? The independent mechanic I’m taking it to can diagnose it immediately and is charging significantly less for the same work. If you value your time, money, or loyalty, look elsewhere. There are far better shops that actually respect their customers - if you have questions about how they treat people - just read their response below. It should tell you everything. As for my "real name' - lol, I'm the spouse who stepped in to clean up the mess YOU created.
Sorry about how you feel, but for someone who doesn't even use his actual name, we'd expect a half hearted attempted at cyber-bullying. You have not been coming in for "years" only 4 visits for oil changes in the last 1 1/2 years. We are exceptionally busy due to the quality of work we produce, and you were told with your vehicle on site, we would get to it much sooner pending a cancellation or no show. Next time, try to tell the whole story instead of succumbing to your emotions. We're happy to hear you've found somewhere that can take you immediately, and we wish you all the best.
- Mancinelli's Auto Repair Center